LW Scientific offers a 30-day return policy on selected items. For further information not listed, please contact your LWS account manager.
Please call 800-726-7345 or send e-mail to RMA@lwscientific.com to obtain a Return Merchandise Authorization (RMA) number before shipping your product back to LWS. Returns may not be accepted without a valid RMA number. For faster service, please have the following information on hand when calling for an RMA number: customer name, invoice number, serial number, and the reason for the return.
All products returned MUST: be 100 percent complete and contain ALL original manufacturer boxes with the original UPC code and packing materials, all manuals, blank warranty cards, accessories, and any other documentation included with the original shipment.
Shipping charges on returned items are the customer's responsibility; LWS will match the shipping method and pay for shipping on replacement or exchange item(s).
For your protection, we strongly recommend you fully insure your return shipment in case of loss or damage. Please use a carrier that is able to provide you with proof of delivery.
If you receive damaged merchandise, it is best to REFUSE it back to the carrier attempting delivery. If you accept the package, make sure it is noted on the carrier's delivery record in order for LWS to file a damage claim. Save the merchandise AND the original box and packing it arrived in, and notify LWS immediately to arrange for a carrier inspection and a pickup of damaged merchandise. If you do not notify LWS of damaged goods within the first 15 days of arrival, our regular return policy will override any claim of damage, and will fall under all current manufacturer restrictions. Contact your LWS account manager at 800-726-7345 to arrange for carrier inspection and a pickup of damaged merchandise.
DEFECTIVE returns can be returned directly to LWS within 30 days from the invoice date at LWS's discretion for: credit, replacement, exchange, or warranty repair.
Any item that is missing the UPC code will ONLY be replaced with the same item. After 30 days, all manufacturers' warranties apply.
NON-DEFECTIVE returns must have an RMA or case number assigned to the purchase order before they can be returned. Items returned without an RMA or case number will be refused and returned to the shipper at the shipper’s expense. Items returned within 30 days are subject to a 15% restocking fee. Items returned between 30 to 180 days will be subject to a 25% restocking fee. After 180 days, no return is possible.
LW Scientific reserves the right to authorize product returns beyond 30 days from the invoice date. IF the product is accepted after 30 days, credit will be issued toward FUTURE PURCHASES ONLY. Original shipping charges are not refunded on returned items.